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Policy

payment policy

my brooklyn baby  accepts american express, mastercard, visa, discover, paypal and my brooklyn baby gift certificates, 

 

although we make every effort to keep sufficient stock of items listed on our site, occasionally we do sell out of certain products. if we are out of stock on an item that you've ordered, we will notify you via e-mail. any changes will be reflected in your order total as well as your shipping confirmation.


sales tax is charged only to customers in states where my brooklyn baby has a physical presence. currently this is only new york state.

 

shipping policy

orders placed monday-friday before 4 pm est will begin processing that day, excluding holidays, and will ship within 48 hours.  all orders placed after 4pm est will begin processing the next business day, and ship within 2-3 days. orders placed on friday after 4 pm est will begin processing on the following monday. my brooklyn baby will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information.  we use ups for delivery, and therefore are unable to deliver to apo/fpo addresses, as well as p.o. boxes. we do not offer saturday delivery.

 

*DELIVERY TIME DOES NOT INCLUDE SATURDAYS SUNDAYS OR HOLIDAYS

 

at this time we do not offer international shipping 

 

privacy policy

my brooklyn baby  will neither sell nor share your information with outside companies or third parties. we will never disclose your personal information to any organization or individual except when required by law. we have procedures to ensure that your personal information is handled in a safe, secure, and responsible manner. if you forget your password, you can request that it be emailed to your email address. my brooklyn baby will not give passwords out over the phone, nor will we email them to a different email address than the one used to register.


return policy

online returns are accepted for store credit/exchange. returns must be made within 30 days of order date and they must be pre-authorized by phone or email prior to sending merchandise back, no exceptions. returned merchandise must be unused and in its original packaging. please note you are responsible for the cost of shipping merchandise back to us. once we have received your return we will process store credit/exchange within 2 business days. store credit expires after 6 months


all discounted merchandise is final sale-no returns, exchanges or store credit given.

 

send returns to

my brooklyn baby  
692 fulton street  
brooklyn ny 11217 
usa


please call or email with any questions regarding our shipping/return/payment policies at...

 

347 889 6026

or 

mybkbaby@gmail.com

 

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